Return and Refund Policy

Return and Refund Policy | Morning Mantra

Morning Mantra
 Address: Masari Drive, Dubai
Email: support@morning-mantra.com
 Website: morning-mantra.com

1. Return Conditions

We offer our customers the possibility to return their items within 15 days after receipt of the order. To be eligible, items must be unused, in their original condition, with their tags and in their original packaging.

The following items are not eligible for return:

  • Personalized or custom-made items
  • Gift cards
  • Promotional products (except in the case of manufacturing defects)

2. Return Process

To initiate a return, please contact our customer service at support@morning-mantra.com . Our team will provide you with the necessary instructions for returning your item.

Return costs are the responsibility of the customer, except in the case of defective or non-compliant products. Once your return has been approved and the item received, we will issue a refund using the original payment method.

3. Refunds

Once the item is returned and inspected, we will notify you by email that we have received the item. The refund will be issued within 5 to 7 business days of receiving the return, via the payment method used at the time of purchase.

Note: Depending on your credit card issuer or payment method, it may take a few additional days for your refund to appear on your statement.

4. Exchanges

We only replace defective or damaged items. If you would like an exchange for this type of product, please email us at support@morning-mantra.com with your order details and a photo of the defective item. Our team will guide you through the exchange process.

5. Delivery Tracking and Deadlines

All items are shipped within 48-72 hours after order confirmation. Each order includes a tracking number, and estimated delivery times are 7-20 business days . We do our best to meet these deadlines but are not responsible for any delays caused by carriers.

6. Assistance

If you have any questions or would like assistance, please feel free to contact us at support@morning-mantra.com . We will be happy to assist you.